Delivery processing time
UK Mainland
Guaranteed next-day delivery if order placed before 11am – Monday to Thursday
Orders placed outside of these times are processed within 2-3 business days.
Highlands & Islands
Orders to the following postcodes are processed within 2-5 business days.
- AB (31-38, 41-56)
- IV (1-40, 63)
- KW(1-14)
- PA (21-41)
- PH (17-26, 30-41, 49-50)
- PO (30-41)
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, deliveries may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in delivery of your order, we will contact you via email or telephone.
Delivery rates & delivery estimates
Delivery charges for your order will be calculated and displayed at checkout.
| Delivery method | Estimated delivery time | U.K |
|---|---|---|
| UK Mainland DPD Standard | Next day delivery for orders placed before 11am Mon-Thurs Otherwise, 3-5 business days | £10.00 flat rate Free delivery on orders over £80 (Excludes Rusk) Rusk Orders – Free delivery on orders of 6+ Bags |
| Highlands & Islands APC Standard | 2-5 business days |
Delivery delays can occasionally occur.
Delivery locations
Innovative Food Ingredients Ltd. delivers to addresses within the UK.
Damages
If on delivery your item is damaged, you need to inform us within 48 hours of delivery. This can either be done via email to [email protected] or by contacting us on 0161 331 4923. We will require photographic evidence of damages. Please make sure all items are checked before signing for them, if you are unable to check them please clearly mark the delivery note as ‘UNCHECKED’. Items that have been damaged in transit will be replaced at the next available opportunity.
Contact Us
If you have any questions on our delivery information, please contact us.
